Posts Tagged ‘Social Networks’

Trends from Randi Zuckerberg, Former Director of Marketing at Facebook

Randi Zuckerberg, former Marketing Director at FacebookLast month I had the opportunity to meet and hear Randi Zuckerberg speak at Meredith College. Randi was visiting the campus to receive the President’s Award and deliver the 2012 Woman of Achievement Lecture. Prior to the event I was able to attend the VIP reception thanks to my wife (@mcdezigns) who won the Meredith Facebook contest.

Randi Zuckerberg is the former head of marketing at Facebook and brother to Mark Zuckerberg, Facebook founder and the next american billionaire. She left her advertising agency job to work with Mark when he was at Harvard to help him launch Facebook and was with the company until last fall. During her tenure she was able to see the development of Facebook and help with the launch of several of the platforms features.

Randi stated that she changes her presentation based on current trends and that it can change on a monthly basis. The top trends she discussed were:

  • The sharing economy: social media has created a more caring community that shares resources instead of hoarding them.
  • People as platforms: the ability for individuals to generate a fan followiong rapidly.
  • Gamification of health and fitness: apps like Gym-Pact reward healthy behavior.
  • Crowdsourcing: Kickstart is funding more projects than the NEA. Logos and corporate identity are being generated by sites like 99 Designs.
  • Cover photos are making statements: people and brands are having fun with photos and creating a billboard type impression on Facebook. Examples include Girl Scout Cookies and Obama’s campaign pages.
  • Mobile first: new technology is being designed only for use as a mobile app without a formal website. These new apps are building one use case really well versus a whole site.
  • Curation is creating experts from individuals that never write, paint or create unique content. Sites like Pinterest allow users to create a strong following based off their taste not their own content.
  • Creating social moments: what if you could recreate the Home Shopping Network within Facebook with real time stats on friends purchases?
  • The opportunity to create more social moments via live blogging (which I wish I had known that there was WiFi at the event, I would have live blogged this post!).
  • Philanthropy is offering brands the opportunity to dip their toes into social media by matching contributions or having contests. Target asked its fans to pick which charity they would give their annual donation to by voting on Facebook.

Overall I was very impressed with Randi both on a personal and professional level. She was very approachable when I had the opportunity to meet her before the event and I enjoyed discussing strategy with her. After seeing her speak to the crowd you could tell that she was a savvy marketing professional that understood that technology is cool but you need to provide value. Technology for wow factor fades fast.

I would like to thank Meredith College for bringing Randi to the Triangle as the event was free to the public.

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How Social Is Your TV?

At the February Triangle Social Media Club event I had my eyes opened to the world of “social TV.”  The speakers were Gregory Ng (@gregoryng), Tim Arthur (@timarthur), Damond Nollan (@damondnollan) and the MC was Ryan Boyles (@therab).  The panel showed what their entertainment centers consisted of, their top 5 shows and one guilty pleasure as well as shared insights, wants and desires of social TV.

Social TV integrates social networks and television, movie and music habitsThe rise of digital enabled devices has allowed for greater integration of social networks and websites with our TVs.  All four on the panel had a gaming device such as Wii or Xbox to stream video but the setups were different in other areas.  For instance Damond’s strategy was to reduce his monthly entertainment expense while allowing everyone in his household to have their own streaming device.  While Greg preferred to subscribe to Direct TV for sports as well as the ability to watch live events as they happen.

The presentation embedded at the end of this post gives a great view into the different setups.  The panel also listed their favorite shows and guilty pleasures.  All four panelists picked “The Walking Dead” as one of their top 5 shows.  While I’m not a fan of Zombie genre, I was interested to learn why they were enthusiastic.  The show had a big following and even the largest cable debut of the season.  Combined with fan chats, celebrity after show appearances; The Walking Dead created a community of fans and a forum.

That’s where social TV has real potential.  It’s one thing to check in to a show and share that on Twitter and Facebook.  This can lead to shared interests among your social circle.  But where it takes off is creating a true fan community that works similar to bulletin board forums of the early 90s.  Ryan explained how super fans create private blogs on Tumblr with their own language and rely heavily on aliases.  Most best practices posts will tell you to be authentic, but in the world of social TV DISQUS did research that showed that alias communities had greater interaction and participation.

What does all of this mean to marketing and advertising folk like me? It represents a new opportunity to build relationships with fans in a new way.  While Ryan recanted GaryVee’s mantra of “marketing ruins everything” it does not have to.  The panel discussed how media companies can build respect and report with users versus just selling to them.  For instance, what if a social TV app could provide live channel notifications and share that among friends?  The idea that sharing old school living room experience allows for more intimate content and engagement with a global audience is truly unique.

Tonight the Oscars is being broadcast and I’ve already seen hype around the fact that this will be the most social and interactive award show to date.  That’s an easy claim if the majority of last year’s activity was Twitter and Facebook chatter.  But as social TV develops there is opportunity to engage fans and talent in real time.

I want to thank Ryan for hosting the panel and sharing the presentation on his SlideShare space as well as the other panelists for sharing their frank and honest views on the tools, technology and changing landscape of social TV!  Plus Greg’s guilty pleasure of “I Didn’t Know I was Pregnant” was classic!  Also I was finally able to meet Tim Arthur in person after several months of chatting on Twitter and blogs and found out that we have many similar interests including Breaking Bad and Californication, two of my favorite shows!  Also thanks to WNCN NBC 17 for hosting the event and studio tour from Kim Green @producingk.

6 Content Curation Tools For Your Daily Digital Diet

You hear that content is king and the latest curations applications and tools allow you to take advantage of the content kings to manage your daily diet of news and information.  With the large volumes of content being produced today by everyone from the major networks, businesses and local bloggers and enthusiasts, individuals have a huge amount of content to curate and share with others.  RSS readers where the early innovators in curating the constant firehouse of information into our shotglass attention span but they were cumbersome and text heavy.

A few years ago I wrote about how aggregators like NetVibes and Pageflakes were allowing us to create mash up pages in minutes.  These tools are great for listening stations and but lack the intelligence that the new generation of curation tools offer.  These tools are also driving clicks like never before. These curation tools are helping us fill Facebook and Twitter streams, driving significant traffic volume, making corporate brands take notice.  I’ve even noticed how Delicious has updated their interface since the last update a few months ago with the release of stacks.

Scoop.it

Scoop.it is a nice tool to gather and distribute content from around the Web based on your interests and passions.  Scoop.it creates a page with previews and links to content you “scoop”and has good community tools for following other curators. Most of these sites have the ability to “Re” post content another user has already flagged.  Scoop.it has some great B2B curators in specific vertical markets and found it to be good resource to gather industry-specific content.

Scoop It website allows for content curation

Marty Smith's "Business Intelligence Revolution" on Scoop.it

Paper.li

Paper.li seems to be the most used of the content curation tools among people I follow on Twitter and probably has the most traffic of any This site has really done the best job of attracting uses and generating links. The aspect of publishing a daily paper based off your articles of interest and giving recognition for the source as a key contributors via Twitter is both annoying and brilliant. Even though I don’t want a daily paper for myself I find myself clicking through to friends papers and enjoying the clean interface.  And if you use Paper.li change your title to differentiate the daily tweets other than the typical tweets of “The YOUR NAME HERE Daily is out…”

Paper.ly Daily Newspaper Style Curation Site

Phil Buckley's "The 1918 Daily Amalgamation" on Paper.ly

Pinterest

Pinterest is the latest media story as it started popping into the list of sites driving the most traffic on the internet last month.  For the most part the initial growth was driven by women using it as a virtual scrapbook for visual items of interest such as clothes, interior design and food.  Pintrest is one part bookmarking and one part image gallery with a clean interface that allows you to create a more engaging curation.  You can only “pin” images to a board, but the link is preserved to allow for the click thereby driving traffic to the source site.  Also other community members can post comments similar to Facebook wall posts threads.  Pinterest is different from traditional bookmarking sites like Delicious, Digg and StumbleUpon in that it pins an image, movie or other media object with link to page.  However the ability to visually scan designs and rich media content is very nice.

Pinterest is driving major traffic and users to create electronic pinboards

Zite

My wife @MCDezigns showed Zite to me and we both love it.  Zite not only has the best content for what I’m interested in reading it also has great one-click bookmarking, easy social sharing with flexibility using multiple accounts.  I recently downloaded the iPhone app and use it everyday to quickly scan articles of interest and either read or bookmark them to read later in the day.  Zite has simple thumbs up/down approval tool similar to Pandora to customize your content.  The stream will even draw from your social stream with lesser presence than Flipboard.  Zite has a large library of Sections to choose from and they have groomed their content well in terms of quality and frequency.

Zite seems to have the best content and overall user experience.

Flipboard

Flipboard definetly captured everyones attention when iPads first came out.  Using simple swipe navigation it offers a great magazine of news and social media content.  For social media content I like how photos are previewed in larger sizes and it’s easier to view photos than on your Facebook wall or Twitter stream as well as photos sites like Instagram.  The latest release allows for multiple accounts so that you can share on iPad for multiple users as well as new iPhone version.

Flipboard creates personalized magazine of content from news sources and social media

Google Currents

The latest entry tinto the curation space is Google Currents. Matching the new Google interface design it works best with Google+ but has sharing and bookmarking integration. No doubt that curation and clicks resulting from Google Current users are are going to factor into how the Google ranking juice is made.  Currents has a library of major content sites as well as the ability to pull from any RSS feed in your Google Reader.  There is also a trending list of links that you can browse that is similar to search results you would see in the “News” result of a Google Search.  The clean interface and design is similar to Flipboard and Zite with the ability to simply swipe between pages and topics.  What I think Google should have done was skip the redesign of Google Reader and instead migrated it into Currents with a website interface.

Google Currents offers library of content sources and trending stream

The last three tools listed here are only avaiable as a tablet or smartphone app. Scoop.it, Paper.ly and Pinterest all offer websites to create your pages and manage your account.  These tools have bookmarklets and other simple tools to tag a page and categorize the content.

What’s your content curation tool of choice?

Stack up Your Delicious Links

1 Comment » Written on November 30th, 2011 by
Categories: Marketing, Social Media

Last year Twitter was all abuzz about Yahoo! possibly shutting down Delicious the social bookmarking site. Myself along with several other quickly voiced our frustration with Yahoo! Within 15 minutes we were tweeting instructions on how to download your bookmarks and debating what site to migrate to. Eventually Yahoo! did sell Delicious to AVOS systems in April of this year.

About a month ago I logged into Delicious and noticed that the front page had changed. Gone was the clean and simple interface of links that I was accustomed to. Now the front page looked like every other media and news aggregator on the web. I know that people love pictures and I do as well, but I was not digging the change. Frustrated, I pondered once again about migrating my links to one of the other bookmarking sites.

I’m glad that I did not give up on Delicious. Upon further investigation I found that the new design offered some interesting new features to make my links come off the page more. Also the new stacking feature allows you to group links and display them in different layouts. Previously grouping links was done through what Delicious called link bundles. The bundles allowed you to group links but I found it unnecessary and just more work. Unless I was sharing link bundles there was not much benefit in grouping links that I could aggregate via the individual tags.

With stacking you are grouping links in a stack (i.e. bundle) but the big difference is now you can choose from and I’ll explain and provide a sample of each in this post.  The example I’ll be using is the stack I created for the recent Internet Summit held in Raleigh.

List View

Delicious Link View
List view is the traditional view of links, with description and tags that the legacy version of Delicious displayed.  This is bookmarking at it’s most basic, text, links and tags.  Nothing fancy here but good view if you’re a text scanner like me.

Grid View

Delicious Grid View

Grid view is the view that many news and aggregator sites use these days.  The grid view snags a photo or image from the page and creates a large thumbnail.  Some links will create a thumbnail of the whole page. Delicious should take a hint from LinkedIn, Google+ and Facebook where you can scroll through possible images to use.  Grid view is good view if you want to create a more visually appealling stack.

Full View

Delicious Full View

Full view uses the same thumbnail as grid view in the left column and then displays the title, link URL and any description text in the main column.  If you take the time to enter descriptions into your links or if the site uses excerpts this is a good option to list view.

Media View

Delicious Media View Scroll Bar

Media view is good to use if most of your links are videos, presentations or photo libraries.  This view will not include all links like blog posts or basic web pages unless they have rich media embedded on the page.  Media view uses a left/right scroll bar for the thumbnails with the selected link media played below.

Some other observations from creating Delicious stacks:

  • You can create a header for the stack that includes either text or images.  At this time you cannot upload images, you must select images from one of your linked pages.  Test different images as Delicious will stretch and center the images and sometimes you get a grainy, messy result.

Delicious Stack Header

  • There is a comment box that you can enter text in below the header image with some basic formatting options.
  • I have not been able to determine what view is he default for the stack.  It appears that the full view is used but I was able to set the media view but could not replicate it.
  • Once you create a stack you can then share the stack via email with the share link on the main stack page.  I’m surprised there’s not more social sharing options/buttons.  Let’s hope to see them in future releases.
Delicious also has a nice video (who doesn’t these days, right?) that demonstrates how to create stacks.
So what are you waiting for, go create your Delicious stack and share it with me in the comments along with any tips, tricks, likes and fails you discover.

How Online Marketing Drives Offline Success Infographic

This infographic from KISSmetrics shows and provides case studies on how online marketing can drive offline sales.  It’s a great starting point when working with all types of business, large and small to determine where to start your digital and social media planning to meet business goals.

Click on the graphic below for an enlarged view:

online offline social media

View an enlarged version of this Infographic »
 

About The Author: Sean Work is the marketing coordinator at KISSmetrics. Follow him on twitter (@seanvwork) and ask him for a free cup of coffee :)

Digital Healthcare Animated Infographic

Found a great animated infographic on the role and impact of digital marketing in healthcare on Life Healthcare Agency’s YouTube Channel. This video does a great job of communicating the importance of digital communications in how we research and discover health information. It follows great storytelling practices by:

  • Creating a compelling argument for the role of digital communications and social networks using user and traffic statistics.
  • Establishing that healthcare as a topic is huge in volume: 2nd most search topic on google and 3rd largest web activity across generations.
  • The physician survey data displays how doctors are using digital media to research and learn about practices and medicine.
  • Consumer research shows how web research can lead to patient asking doctor for a branded drug.

The closing message “healthcare is digital…life is digital” shows how we are becoming a digital nation more every day.  Plus I really like the use of Lego people!

Will Brand Redesign Bring Back Budweiser’s Customers?

4 comments Written on September 14th, 2011 by
Categories: Marketing, Strategy

New Budweiser design and several can redesignsBudweiser announced that it is redesigning its cans. The bow tie Budweiser logo will be emphasized along with the red color. I wonder if this will attract new customers?  Sure there will be interest when the new design is seen on cans and swag, but will it last?

Overall the beer market has shrunk the past year.  People have stayed home and drank less during the recession.  Budweiser is now owned by InBev a Belgium brewer. U.S.-based sales for Budweiser dropped 7.3% in 2010, while sales for Bud Light dropped 2%, according to Beer Marketer’s Insights.

Still Bud and Bud Light are the top two beers sold in the US. A can redesign changes the packaging but how does it fit into Budweiser’s overall marketing strategy?

Bud has built the brand with aggressive advertising and promotion at national and local levels. NFL and other major sport ads provided the air cover that kept the brand fresh cool and present in consumers minds. From the talking frogs to the Wassup? guys, Bud has spent more than any other advertisers on the most expensive advertising event, the SuperBowl.

At the local level Bud has partnered with leading distributors and provided co-op dollars to sponsor local events and venues. By working with local bars and restaurants Bud and Bud Light have pushed special pricing to win sales based on price. Even the local delivery trucks have Bud splashed across the vehicle. A new brand requires some time to gel with fans while a throwback one could lead to immediate acceptance and appreciation.

Will the new design just give short term buzz and excitement about the brand yet long term sales will continue to decline? Bud has a long heritage that it could reach into. Bringing back Bud Man or some of the traditional designs could give it a more authentic nostalgic connection with consumers.  A retro design could tie in to digital media as it would allow for customers and fans to share in their memories and what they love the brand’s heritage.  Similar to how we’ve caught up with all our old high school friends on Facebook. I don’t think consumers will talk online much about the new can.

I think part of Budweiser’s redesign strategy is to attract younger customers in their 20s and 30s.  Yet the younger beer drinking public may see right through Bud’s gimmick and stick with their hipster brands like PBR or be craft beer connoisseurs. Is this Bud for you or for the rapidly changing younger generations?

More WordPress Plugins: Keywords, Performance and Social Share

I love discovering WordPress plugins that work and help with marketing your website. My first WordPress plugin post listed 3 awesome plugins for search engine optimization (SEO), link tracking and personalization. This time I’ve found 3 more awesome wordpress plugins for keywords, site performance and social share.

Keyword Statistics

Keyword Statistics helps optimize your WordPress blog for search engines. It can automatically generate meta informations (like keywords and description for example) needed for the SEO of your blog. What I like about this plugin is that it scans your content on the page or post for keyword density and updates it every few seconds. The most common keywords are presented in lists of single words and optionally 2- and 3-word phrases.

Keyword Statistics WordPress Plugin

Keyword Statistics WordPress Plugin

Keyword Statistics also will generate meta tags and page titles for a single page or the whole site. It features options for canonical URLs, 404 pages, robots, no follow, and the ability to turn on/off the setting so they don’t interfere with other plugins. The way I use it is to research the keywords and then write the meta tags using WordPress SEO plugin.

W3 Total Cache

Wordpress plugin W3 Total Cache Page Speed Report

Page Speed Report dashboard widget

W3 Total Cache bills itself as the most complete WordPress performance framework that can improve site performance and user experience via caching: browser, page, object, database, minify and content delivery network support. W3 Total Cache improves the user experience of your site by improving your server performance, caching every aspect of your site, reducing the download times and providing transparent content delivery network (CDN) integration. With page load speed now a factor in search engine rankings this plugin is invaluable. The dashboard widget gives you a quick analysis of your page speed report listing areas for improvement. The dashboard report clicks to a detailed report with specific areas to improve load speed and performance.  From there you can make the adjustments to your site to improve performance. W3 Total Cache promises at least 10x improvement in overall site performance.  As you can see from my report above, I still have some work to do to improve performance, and now I know exactly what items to tweak.

AddThis

I’ve tried most of the social share WordPress plugins and have finally settled on AddThis for a couple of reasons. First they have all of the networks with the ability to customize the buttons and the order they appear on the page. All you have to do is list the account codes in the order you want them to appear. They list what services perform best on their services directory page. Sign up for a free AddThis.com account to see how your visitors are sharing your content: which services they’re using for sharing, which content is shared the most, and more. The dashboard widget allows you to view stats for current day, past week and past month.

AddThis WordPress Plugin Dashboard Widget

AddThis dashboard widget shows social sharing stats

I’ve also found AddThis to work well on iPhone while testing for my site.  Some of the other social share plugins performed poorly in this area so that was a big factor in using this plugin.  Other features include bit.ly and Google Analytics integration.

Rein in Your Event Hashtags

Too many hashtags leads to confusion and dilutionI saw the program for a social media conference recently that had 16 unique hashtags peppered throughout the agenda program.  My first reaction was why?  Some of the hashtags were the city and state name of the event location while others were plain generic like #Day1 and #blogging.  The event had a unique name that should have been the main hashtag used to create awareness of the event.  However by placing up to five hashtags for each agenda item the event hashtag got lost.

This is the wrong strategy for several reasons.  First it dilutes the main brand that you are trying to promote and position. Secondly tracking the tags to measure chatter volume will be inaccurate when you have tags like #RaleighNC or #SeattleWA that may be used by tourists or economic development tweeters.  Third and most important, you are confusing the very people attending the event that need to understand how to use social media effectively to communicate.

Most of the seasoned professionals in any discipline go to events for two reasons: to speak and to network.  They don’t go for professional development and education.  Sure they may pick up a few tips but they are not there to ramp up knowledge quickly.  The attendees that shell out their hard earned money are there for that.  They want to build up expertise quickly, find starting points for new projects and save time determining what thought leadership blogs they should be reading.

A novice may see multiple hashtags and wonder what they are, what purpose do they serve and how are they used?  By bombarding them with multiple keywords in hashtags the event staf is confusing them and not teaching best practices.  Part of me thinks that the reasoning behind putting multiple hashtags on a conference agenda or signage is to look sophisticated, smart and savvy.  This is when I love to yell at these people through my screen, “You’re doing it wrong!”

Tom Webster (@webby2001) puts out a tweet when he speaks at or attends events stating, “For those of you following at home, the hashtag is…” Tom gets it and knows that there are interested people not at the event that want to share in the information and knowledge being presented.  Multiple hashtags makes it frustrating and irritating for those following the event and not realizing that the hashtag they are tracking is only one of several.

What do you think?  Is having multiple event hashtags smart or confusing?

Facebook vs. Google+ Infographic

No Comments » Written on July 11th, 2011 by
Categories: Infographics, Social Media

InfoGraphic - Facebook vs Google+Great initial comparison of Facebook and Google+ features, privacy and sharing settings.  Early reviews on Google+ are favorable with its simple and clean design. Source: TechnoBombs