Posts Tagged ‘communication’

Trends from Randi Zuckerberg, Former Director of Marketing at Facebook

Randi Zuckerberg, former Marketing Director at FacebookLast month I had the opportunity to meet and hear Randi Zuckerberg speak at Meredith College. Randi was visiting the campus to receive the President’s Award and deliver the 2012 Woman of Achievement Lecture. Prior to the event I was able to attend the VIP reception thanks to my wife (@mcdezigns) who won the Meredith Facebook contest.

Randi Zuckerberg is the former head of marketing at Facebook and brother to Mark Zuckerberg, Facebook founder and the next american billionaire. She left her advertising agency job to work with Mark when he was at Harvard to help him launch Facebook and was with the company until last fall. During her tenure she was able to see the development of Facebook and help with the launch of several of the platforms features.

Randi stated that she changes her presentation based on current trends and that it can change on a monthly basis. The top trends she discussed were:

  • The sharing economy: social media has created a more caring community that shares resources instead of hoarding them.
  • People as platforms: the ability for individuals to generate a fan followiong rapidly.
  • Gamification of health and fitness: apps like Gym-Pact reward healthy behavior.
  • Crowdsourcing: Kickstart is funding more projects than the NEA. Logos and corporate identity are being generated by sites like 99 Designs.
  • Cover photos are making statements: people and brands are having fun with photos and creating a billboard type impression on Facebook. Examples include Girl Scout Cookies and Obama’s campaign pages.
  • Mobile first: new technology is being designed only for use as a mobile app without a formal website. These new apps are building one use case really well versus a whole site.
  • Curation is creating experts from individuals that never write, paint or create unique content. Sites like Pinterest allow users to create a strong following based off their taste not their own content.
  • Creating social moments: what if you could recreate the Home Shopping Network within Facebook with real time stats on friends purchases?
  • The opportunity to create more social moments via live blogging (which I wish I had known that there was WiFi at the event, I would have live blogged this post!).
  • Philanthropy is offering brands the opportunity to dip their toes into social media by matching contributions or having contests. Target asked its fans to pick which charity they would give their annual donation to by voting on Facebook.

Overall I was very impressed with Randi both on a personal and professional level. She was very approachable when I had the opportunity to meet her before the event and I enjoyed discussing strategy with her. After seeing her speak to the crowd you could tell that she was a savvy marketing professional that understood that technology is cool but you need to provide value. Technology for wow factor fades fast.

I would like to thank Meredith College for bringing Randi to the Triangle as the event was free to the public.

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Live Podcast Triangle AMA Digital Marketing Camp

Thanks to Damond Nollan and the Room 3026 Live Podcast team for coming to Triangle AMA (@triangleama) Digital Marketing Training Camp on Feb 29, 2012.

Listen to internet radio with Damond Nollan on Blog Talk Radio

How Social Is Your TV?

At the February Triangle Social Media Club event I had my eyes opened to the world of “social TV.”  The speakers were Gregory Ng (@gregoryng), Tim Arthur (@timarthur), Damond Nollan (@damondnollan) and the MC was Ryan Boyles (@therab).  The panel showed what their entertainment centers consisted of, their top 5 shows and one guilty pleasure as well as shared insights, wants and desires of social TV.

Social TV integrates social networks and television, movie and music habitsThe rise of digital enabled devices has allowed for greater integration of social networks and websites with our TVs.  All four on the panel had a gaming device such as Wii or Xbox to stream video but the setups were different in other areas.  For instance Damond’s strategy was to reduce his monthly entertainment expense while allowing everyone in his household to have their own streaming device.  While Greg preferred to subscribe to Direct TV for sports as well as the ability to watch live events as they happen.

The presentation embedded at the end of this post gives a great view into the different setups.  The panel also listed their favorite shows and guilty pleasures.  All four panelists picked “The Walking Dead” as one of their top 5 shows.  While I’m not a fan of Zombie genre, I was interested to learn why they were enthusiastic.  The show had a big following and even the largest cable debut of the season.  Combined with fan chats, celebrity after show appearances; The Walking Dead created a community of fans and a forum.

That’s where social TV has real potential.  It’s one thing to check in to a show and share that on Twitter and Facebook.  This can lead to shared interests among your social circle.  But where it takes off is creating a true fan community that works similar to bulletin board forums of the early 90s.  Ryan explained how super fans create private blogs on Tumblr with their own language and rely heavily on aliases.  Most best practices posts will tell you to be authentic, but in the world of social TV DISQUS did research that showed that alias communities had greater interaction and participation.

What does all of this mean to marketing and advertising folk like me? It represents a new opportunity to build relationships with fans in a new way.  While Ryan recanted GaryVee’s mantra of “marketing ruins everything” it does not have to.  The panel discussed how media companies can build respect and report with users versus just selling to them.  For instance, what if a social TV app could provide live channel notifications and share that among friends?  The idea that sharing old school living room experience allows for more intimate content and engagement with a global audience is truly unique.

Tonight the Oscars is being broadcast and I’ve already seen hype around the fact that this will be the most social and interactive award show to date.  That’s an easy claim if the majority of last year’s activity was Twitter and Facebook chatter.  But as social TV develops there is opportunity to engage fans and talent in real time.

I want to thank Ryan for hosting the panel and sharing the presentation on his SlideShare space as well as the other panelists for sharing their frank and honest views on the tools, technology and changing landscape of social TV!  Plus Greg’s guilty pleasure of “I Didn’t Know I was Pregnant” was classic!  Also I was finally able to meet Tim Arthur in person after several months of chatting on Twitter and blogs and found out that we have many similar interests including Breaking Bad and Californication, two of my favorite shows!  Also thanks to WNCN NBC 17 for hosting the event and studio tour from Kim Green @producingk.

How Online Marketing Drives Offline Success Infographic

This infographic from KISSmetrics shows and provides case studies on how online marketing can drive offline sales.  It’s a great starting point when working with all types of business, large and small to determine where to start your digital and social media planning to meet business goals.

Click on the graphic below for an enlarged view:

online offline social media

View an enlarged version of this Infographic »
 

About The Author: Sean Work is the marketing coordinator at KISSmetrics. Follow him on twitter (@seanvwork) and ask him for a free cup of coffee :)

Marketing Lessons from The NFL

No Comments » Written on November 1st, 2011 by
Categories: Marketing, SEO, Strategy

The National Football LeagueWe’re halfway through the National Football League (NFL) season and this is the time of year that I love.  Temperature is cooling down, leaves are changing, Halloween, Thanksgiving and Christmas are the holidays and the NFL season is in full swing.  There’s a reason why NFL football is the number one sport in the United States, well-done marketing!  Everything you need to know about marketing can be learned from watching and studying the NFL.

Talent Acquisition

The NFL devised the draft in 1935 to acquire the top college players and have held a draft every year since 1936.  Since then it has become a prime time television event and the model for other leagues to acquire talent.  Even though there are several rounds, the first round and top dozen picks get more media attention and millions of dollars for the picks than some companies in a single year.

Branding and Merchandise

Official NFL jerseys sell from $80-150 depending on the team and player.  Watch or attend any game and you see a large portion of the fans wearing them.  Go to any sports bar on a Sunday and you’ll see even more.  In addition to jerseys, team logos appear on just about every product and each one pays a licensing fee to the NFL for the right to use or risk serious lawsuit from a team of high price lawyers and copyright infringement from the feds.

Advertising

Ads are everywhere but the uniform and the field.  The NFL knows that if they slap logos on the teams and the field of play it cheapens the game and could create backlash among fans.  Yet we see ads everywhere else and placed without all the tackiness of NASCAR and European Soccer that slap ads anywhere on the vehicle and athlete possible.

Special Events

The Superbowl, do I really need to explain this? It’s the most watch sporting event on the planet, every year.  Commercials cost a million dollars and can give you exposure for to launch a company.

Timing

Humans love routines and a consistent time and date makes it easy to build a regular routine around a sporting event.  The majority of the NFL games are played on Sunday and usually at 1 pm local time.  Even with Monday Night Football and the second-half Thursday night games, most fans get their fix starting at 1 pm on Sunday.  For the uber-fan you have primetime games on Sunday and Monday and the occasional Thursday night game.

Analysis

Instant replay was once a TV feature has now become part of the rules.  This year we see automatic review of scoring plays to eliminate error.  While I’m not a fan of instant replay as it slows the game down and takes out the human element, it is an analytical process that helps ensure accuracy.

Crisis Communications

When Hank Williams shouted Obama is a Nazi on Fox News ESPN cut the cord before the NFL had to step in. ESPN knew that the NFL does not need Hank Williams to sell MNF and realized his time had come.  Smart move and thank you!

Social Media

Early on the NFL realized that players tweeting during games would be a distraction and issued a social media policy banning tweets and social media messages starting 90 minutes before the game and lasting until after the game finishes.  Instad of waiting for an incident the NFL realized that a clear, concise policy was the best way to keep the attention on the field for players and staff.

Recognition

Only a half dozen players, coaches and contributors to the game get elected into the NFL Hall of Fame every year making it an honor and priveledge that most players aspire to.  Instead of flooding the Hall with great players, it’s reservered for the best of the best.  Wonder what it means to the inductees? Watch any induction ceremony and you’ll see a full range of emotions.

Word of Mouth

More water cooler chatter on Monday mornings is about football and specifically NFL football than any other topic on a regular basis.  How many times have you heard, “did you watch the game?” on Monday morning?

 

Mobile Site, App or Both?

No Comments » Written on October 28th, 2011 by
Categories: Digital Media, Marketing, Mobile, Strategy

Do you need a mobile site, smartphone app or both?With mobile usage and traffic growing by huge numbers recently there is a rush to create mobile friendly versions of your website.  But it does not end there, what about a iPhone or iPad app?  What about other smartphones: Droid, Blackberry, etc? Just thinking about it can make your head spin!

I’ve had many discussions with my peers and others about what the best choice is and always come back to the same answer.  It’s contingent on your customers both current and present.  Here are the questions I find myself asking those seeking advice on mobile marketing.

  1. Should you have a mobile website? The answer to this one is easy, yes! At the very least having a mobile site gives your brand a presence that can be viewed on mobile devices. With the continued growth of smarthphones and our demand for information, having a mobile website just makes sense.  What you should do with your mobile site plan is determine what information is necessary to have on it.  You don’t need everything your main website has.  Two key items I find are a must are easy to find contact information including your phone number and your location addresses so people can call and find you on the road.
  2. Does your company or brand need an iPhone app? An app is different from a mobile website in that it does more.  An app should have some functionality that mobile users need and provide value for mobile users.  Creating an app because everyone else is doing it is a waste of money.  Plus people will download it, use it once that’s it.  Do some creative brainstorming around your product and service and ask what simple tasks would I use on a smartphone.
  3. What about an iPad app? If your website is good then it can be viewed in Safari or Opera browsers on an iPad and you don’t need an app.  But if you can come up with creative uses mentioned in the previous point above, then maybe you have the basis for creating an iPad app.
  4. Should you design for Apple iPhone, Droid or Blackberry? The answer to this question depends on your customers.  Are they iPhone or Droid users? Or even the last of the BlackBerry die hards?  Google Analytics has a Mobile report that shows how many visitors are viewing your site and the device they are using.  Another way to find out is put a survey on your website or create an email campaign and ask them.
As with any interactive project flesh out what your requirements are after brainstorming.  Don’t just tell your agency you want a mobile app or site, tell them why it’s important to your business.  They will appreciate it and most likely you’ll get a better end product.  Also if you’re seeking proposals from several vendors a good requirements doc makes it much easier to get accurate price quotes and a finished product that makes you and your customers happy!

World Without Apple Infographic: Impact of Steve Jobs

No Comments » Written on October 7th, 2011 by
Categories: Infographics

The passing of Steve Jobs was a sad event for me. I bought my first Apple Macintosh computer in 1987. It was a used first generation Mac that cost me $2,300! Nonetheless I loved it, it was my first computer because the Commodore 64 I had in high school never did anything but play games. I wrote my college finals on it, got my first job because I knew how to use a Mac and then proceeded to buy several Macs, Mac IIs, iMacs, G4s, iPods, iPhones and now MacBook Pro.

I always admired Steve Jobs as the real true visionary of our generation that knew what the PC had to be in order for it to change the way we worked, lived, communicated. When Apple ousted him I was pissed. I even bought a few of the Mac clones that Jobs shut down when he came back to Apple and saved the company.  Steve Jobs always wowed me with the latest product and how it was built, marketed, designed and delivered.

So in looking at the many infographics on the web I found this infographic from Infographic Labs that shows a view of the world without Apple that shows Steve Jobs’ impact.

World Without Apple Infographic from Infographic Labs

The World Without Apple from Infographic Labs

Digital Healthcare Animated Infographic

Found a great animated infographic on the role and impact of digital marketing in healthcare on Life Healthcare Agency’s YouTube Channel. This video does a great job of communicating the importance of digital communications in how we research and discover health information. It follows great storytelling practices by:

  • Creating a compelling argument for the role of digital communications and social networks using user and traffic statistics.
  • Establishing that healthcare as a topic is huge in volume: 2nd most search topic on google and 3rd largest web activity across generations.
  • The physician survey data displays how doctors are using digital media to research and learn about practices and medicine.
  • Consumer research shows how web research can lead to patient asking doctor for a branded drug.

The closing message “healthcare is digital…life is digital” shows how we are becoming a digital nation more every day.  Plus I really like the use of Lego people!

The Johnny Cash Project | Crowdsourcing an Epitaph

No Comments » Written on September 21st, 2011 by
Categories: Digital Media, Strategy

Last week during the first Monday Night Football game I watched the ad for The Johnny Cash Project on ESPN. I was blown away for two reasons.

  1. I’m a huge Johnny Cash fan.
  2. It’s the best use of crowdsourcing I’ve seen to date.
Now I will admit that I have not been a big fan of crowdsourcing for marketing purposes.  But I don’t want to bash crowdsourcing for marketing and communications (that will come in a later post!).

 

What I want to do is focus on why The Johnny Cash Project is such a great use of crowdsourcing. It allows users to contribute to a single finished project that is a work of art.  Not a shoe or a video download service, but one of the greatest songwriters and legends of country and Americana music.  The Johnny Cash Project allows users to draw a single frame of what will be a music video for Cash’s final song, “Ain’t No Grave.”  There is already music and archival footage that has been assembled for the project.

 

The Johnny Cash Project

 

There are several drawing tools available to draw your frame.  No fancy Photoshop tools here.  There are brush shapes and sizes and the the choice of colors are white, black and shades of gray.  You have to be very creative and several submissions demonstrate that.  Once you feel comfortable with your drawing you can submit it for consideration in the finished video.

 

Another interesting part of the project is the documentary footage consisting of interviews with different artists and regular users that were moved by Cash and submitted frames.  It’s simple and shows the emotion that Cash created in his fans, the feeling of despair, hope and life that comes through Cash’s baritone voice and life experiences.  My favorite quote about Johnny was that he could read a matchbook cover and make it sound interesting.

 

The end result is that all the portrait frames are strung together and played in sequence over the song. The portraits will create a moving, ever evolving homage to Johnny.  The other cool factor is that as new people discover and contribute to the project, their submissions will update the video playback, so it’s never the same video twice.

 

Rein in Your Event Hashtags

Too many hashtags leads to confusion and dilutionI saw the program for a social media conference recently that had 16 unique hashtags peppered throughout the agenda program.  My first reaction was why?  Some of the hashtags were the city and state name of the event location while others were plain generic like #Day1 and #blogging.  The event had a unique name that should have been the main hashtag used to create awareness of the event.  However by placing up to five hashtags for each agenda item the event hashtag got lost.

This is the wrong strategy for several reasons.  First it dilutes the main brand that you are trying to promote and position. Secondly tracking the tags to measure chatter volume will be inaccurate when you have tags like #RaleighNC or #SeattleWA that may be used by tourists or economic development tweeters.  Third and most important, you are confusing the very people attending the event that need to understand how to use social media effectively to communicate.

Most of the seasoned professionals in any discipline go to events for two reasons: to speak and to network.  They don’t go for professional development and education.  Sure they may pick up a few tips but they are not there to ramp up knowledge quickly.  The attendees that shell out their hard earned money are there for that.  They want to build up expertise quickly, find starting points for new projects and save time determining what thought leadership blogs they should be reading.

A novice may see multiple hashtags and wonder what they are, what purpose do they serve and how are they used?  By bombarding them with multiple keywords in hashtags the event staf is confusing them and not teaching best practices.  Part of me thinks that the reasoning behind putting multiple hashtags on a conference agenda or signage is to look sophisticated, smart and savvy.  This is when I love to yell at these people through my screen, “You’re doing it wrong!”

Tom Webster (@webby2001) puts out a tweet when he speaks at or attends events stating, “For those of you following at home, the hashtag is…” Tom gets it and knows that there are interested people not at the event that want to share in the information and knowledge being presented.  Multiple hashtags makes it frustrating and irritating for those following the event and not realizing that the hashtag they are tracking is only one of several.

What do you think?  Is having multiple event hashtags smart or confusing?