Posts Tagged ‘analytics’

Marketing Lessons from The NFL

No Comments » Written on November 1st, 2011 by
Categories: Marketing, SEO, Strategy

The National Football LeagueWe’re halfway through the National Football League (NFL) season and this is the time of year that I love.  Temperature is cooling down, leaves are changing, Halloween, Thanksgiving and Christmas are the holidays and the NFL season is in full swing.  There’s a reason why NFL football is the number one sport in the United States, well-done marketing!  Everything you need to know about marketing can be learned from watching and studying the NFL.

Talent Acquisition

The NFL devised the draft in 1935 to acquire the top college players and have held a draft every year since 1936.  Since then it has become a prime time television event and the model for other leagues to acquire talent.  Even though there are several rounds, the first round and top dozen picks get more media attention and millions of dollars for the picks than some companies in a single year.

Branding and Merchandise

Official NFL jerseys sell from $80-150 depending on the team and player.  Watch or attend any game and you see a large portion of the fans wearing them.  Go to any sports bar on a Sunday and you’ll see even more.  In addition to jerseys, team logos appear on just about every product and each one pays a licensing fee to the NFL for the right to use or risk serious lawsuit from a team of high price lawyers and copyright infringement from the feds.

Advertising

Ads are everywhere but the uniform and the field.  The NFL knows that if they slap logos on the teams and the field of play it cheapens the game and could create backlash among fans.  Yet we see ads everywhere else and placed without all the tackiness of NASCAR and European Soccer that slap ads anywhere on the vehicle and athlete possible.

Special Events

The Superbowl, do I really need to explain this? It’s the most watch sporting event on the planet, every year.  Commercials cost a million dollars and can give you exposure for to launch a company.

Timing

Humans love routines and a consistent time and date makes it easy to build a regular routine around a sporting event.  The majority of the NFL games are played on Sunday and usually at 1 pm local time.  Even with Monday Night Football and the second-half Thursday night games, most fans get their fix starting at 1 pm on Sunday.  For the uber-fan you have primetime games on Sunday and Monday and the occasional Thursday night game.

Analysis

Instant replay was once a TV feature has now become part of the rules.  This year we see automatic review of scoring plays to eliminate error.  While I’m not a fan of instant replay as it slows the game down and takes out the human element, it is an analytical process that helps ensure accuracy.

Crisis Communications

When Hank Williams shouted Obama is a Nazi on Fox News ESPN cut the cord before the NFL had to step in. ESPN knew that the NFL does not need Hank Williams to sell MNF and realized his time had come.  Smart move and thank you!

Social Media

Early on the NFL realized that players tweeting during games would be a distraction and issued a social media policy banning tweets and social media messages starting 90 minutes before the game and lasting until after the game finishes.  Instad of waiting for an incident the NFL realized that a clear, concise policy was the best way to keep the attention on the field for players and staff.

Recognition

Only a half dozen players, coaches and contributors to the game get elected into the NFL Hall of Fame every year making it an honor and priveledge that most players aspire to.  Instead of flooding the Hall with great players, it’s reservered for the best of the best.  Wonder what it means to the inductees? Watch any induction ceremony and you’ll see a full range of emotions.

Word of Mouth

More water cooler chatter on Monday mornings is about football and specifically NFL football than any other topic on a regular basis.  How many times have you heard, “did you watch the game?” on Monday morning?

 

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Google Analytics Webinar

No Comments » Written on September 30th, 2011 by
Categories: Digital Media, Events, Marketing

This week I had the opportunity to sit in with JT Moore @j_t_moore of ASPE ROI @ASPE_ROI for an hour long webinar on Google Analytics.  We discussed how to get started with Google Analytics and explained some of its basic features including:

  • How to set up Google Analytics on your site.
  • What Bounce Rate means and how to lower it.
  • Analyzing and drilling down the data.
  • Tracking keywords.

You can listen to the archived webcast online. Drop me a comment if you do and let me know what you liked or thought was missing.

Thanks to JT and everyone as ASPE for inviting me to do the webcast I had a great time.

 

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Align Your Marketing Goals and Metrics

No Comments » Written on March 9th, 2011 by
Categories: Marketing, Strategy

With all the available marketing channels we tend flood ourselves with too much data and statistics around our products, brands and campaigns.  Although it’s important to be tracking and analyzing as much data as you can you have to prioritize what key metrics align to your strategies in order to properly measure how effective you campaign is.

The past few years has seen an explosion of analytics for several reasons.  First and foremost the web has made it quick and easy to gather data for anyone from a single blogger to the largest companies and governments.  But even with an easy capture, all the data in the world is just that, data.

Strategic planning that defines your goals is the first step to defining your metrics.  “What are you trying to accomplish?” can be the simplest questions to ask.  By vetting and grouping the responses into definable and achievable objectives will define your project metrics as well as ongoing measuring.

For instances if you are trying to increase awareness of your product to get more customers your goal is too broad.  What kind of customers?  Everyone wants more revenue and wants every marketing dollar spent result in a profitable customer relationship.  You must further define what you want to accomplish with short and long-term expectations.

For instance, if your marketing campaign is going to employ email marketing the first objective is to get the recipient to open and read the message.  The second objective is for them to click on your link to a landing page.  And the third objective is for them to convert.

Now here is where it can get tricky.  You must define your conversion funnel; the necessary steps are to convert a prospect to a lead and a lead to a sale.  If you have an ecommerce site it can be identified online with the final result being a purchase.  But what are the steps to the purchase? How many visits result in an abandoned shopping cart?  Are you getting the clicks to the landing page? Are special offers being used or ignored?

So each of these steps has a metric from the number of emails that are actually received and opened to how many click through to the landing page.  Once on your site, how many visitors put items in their shopping cart?  If they purchased did they buy the item your promoted in the email or did they buy other items?  When purchasing did they use any special offer codes or coupons?

From a long term view, how are you going to market to the different types of customers with the next email campaign.  For those that did not open, are you going to adjust your subject line to increase open rates?  Visitors that clicked through but did not purchase may get a better incentive.  Those that abandoned their carts may be prompted to revisit and complete their purchase.  And finally those that did purchase can be offered different incentives based on what they bought.

Each of these steps should have a defined measure in the plan that aligns to the goals and objectives of the campaign.  Now instead of getting more customers and more revenue, there are several achievable goals of increasing delivery and open rates, increasing click through and cart abandonment thereby increasing sales and revenues.

By defining each measure and metric in the planning stage you have the ability to increase the likelihood of achieving your overall goal.  Each measure should be aligned to a specific action item or deliverable in the plan and vice versa.

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