Last week I had the pleasure of being interviewed by Damond Nollan (@damondnollan) and the Room 3026 crew on Blog Talk Radio about Digital Marketing. I’ve known Damond for a few years now and was excited to be a guest on his show. My interview starts around the 24 minute mark. Thanks again for Damond Nollan for inviting me to be a guest.
Strategy
Marketing Lessons from The NFL
We’re halfway through the National Football League (NFL) season and this is the time of year that I love. Temperature is cooling down, leaves are changing, Halloween, Thanksgiving and Christmas are the holidays and the NFL season is in full swing. There’s a reason why NFL football is the number one sport in the United States, well-done marketing! Everything you need to know about marketing can be learned from watching and studying the NFL.
Talent Acquisition
The NFL devised the draft in 1935 to acquire the top college players and have held a draft every year since 1936. Since then it has become a prime time television event and the model for other leagues to acquire talent. Even though there are several rounds, the first round and top dozen picks get more media attention and millions of dollars for the picks than some companies in a single year.
Branding and Merchandise
Official NFL jerseys sell from $80-150 depending on the team and player. Watch or attend any game and you see a large portion of the fans wearing them. Go to any sports bar on a Sunday and you’ll see even more. In addition to jerseys, team logos appear on just about every product and each one pays a licensing fee to the NFL for the right to use or risk serious lawsuit from a team of high price lawyers and copyright infringement from the feds.
Advertising
Ads are everywhere but the uniform and the field. The NFL knows that if they slap logos on the teams and the field of play it cheapens the game and could create backlash among fans. Yet we see ads everywhere else and placed without all the tackiness of NASCAR and European Soccer that slap ads anywhere on the vehicle and athlete possible.
Special Events
The Superbowl, do I really need to explain this? It’s the most watch sporting event on the planet, every year. Commercials cost a million dollars and can give you exposure for to launch a company.
Timing
Humans love routines and a consistent time and date makes it easy to build a regular routine around a sporting event. The majority of the NFL games are played on Sunday and usually at 1 pm local time. Even with Monday Night Football and the second-half Thursday night games, most fans get their fix starting at 1 pm on Sunday. For the uber-fan you have primetime games on Sunday and Monday and the occasional Thursday night game.
Analysis
Instant replay was once a TV feature has now become part of the rules. This year we see automatic review of scoring plays to eliminate error. While I’m not a fan of instant replay as it slows the game down and takes out the human element, it is an analytical process that helps ensure accuracy.
Crisis Communications
When Hank Williams shouted Obama is a Nazi on Fox News ESPN cut the cord before the NFL had to step in. ESPN knew that the NFL does not need Hank Williams to sell MNF and realized his time had come. Smart move and thank you!
Social Media
Early on the NFL realized that players tweeting during games would be a distraction and issued a social media policy banning tweets and social media messages starting 90 minutes before the game and lasting until after the game finishes. Instad of waiting for an incident the NFL realized that a clear, concise policy was the best way to keep the attention on the field for players and staff.
Recognition
Only a half dozen players, coaches and contributors to the game get elected into the NFL Hall of Fame every year making it an honor and priveledge that most players aspire to. Instead of flooding the Hall with great players, it’s reservered for the best of the best. Wonder what it means to the inductees? Watch any induction ceremony and you’ll see a full range of emotions.
Word of Mouth
More water cooler chatter on Monday mornings is about football and specifically NFL football than any other topic on a regular basis. How many times have you heard, “did you watch the game?” on Monday morning?
Mobile Site, App or Both?
Categories: Digital Media, Marketing, Mobile, Strategy
With mobile usage and traffic growing by huge numbers recently there is a rush to create mobile friendly versions of your website. But it does not end there, what about a iPhone or iPad app? What about other smartphones: Droid, Blackberry, etc? Just thinking about it can make your head spin!
I’ve had many discussions with my peers and others about what the best choice is and always come back to the same answer. It’s contingent on your customers both current and present. Here are the questions I find myself asking those seeking advice on mobile marketing.
- Should you have a mobile website? The answer to this one is easy, yes! At the very least having a mobile site gives your brand a presence that can be viewed on mobile devices. With the continued growth of smarthphones and our demand for information, having a mobile website just makes sense. What you should do with your mobile site plan is determine what information is necessary to have on it. You don’t need everything your main website has. Two key items I find are a must are easy to find contact information including your phone number and your location addresses so people can call and find you on the road.
- Does your company or brand need an iPhone app? An app is different from a mobile website in that it does more. An app should have some functionality that mobile users need and provide value for mobile users. Creating an app because everyone else is doing it is a waste of money. Plus people will download it, use it once that’s it. Do some creative brainstorming around your product and service and ask what simple tasks would I use on a smartphone.
- What about an iPad app? If your website is good then it can be viewed in Safari or Opera browsers on an iPad and you don’t need an app. But if you can come up with creative uses mentioned in the previous point above, then maybe you have the basis for creating an iPad app.
- Should you design for Apple iPhone, Droid or Blackberry? The answer to this question depends on your customers. Are they iPhone or Droid users? Or even the last of the BlackBerry die hards? Google Analytics has a Mobile report that shows how many visitors are viewing your site and the device they are using. Another way to find out is put a survey on your website or create an email campaign and ask them.
Forget Early Adopters, iPhone 4S Appeals to Majorities
Categories: Events, Marketing, Strategy
Apple’s announcement yesterday disappointed some that wanted to see a new iPhone design, the iPhone 5. Had the iPhone 5 been announced there would have been throngs of innovators, early adopters and first droppers lined up to buy the device on the first day, shattering sales records and making news. But that did not happen and as a result Apple’s stock dropped 5% even though they are delivering another quality product. The new iPhone 4S was announced with some major improvements:- Speed: 2X faster downloading files (14.4 Mbps).
- Performance: new A5 dual processor is faster loading web pages, rendering graphics, loading apps, etc.
- Camera: 8 megapixel sensor, a new fifth lens, an enlarged aperture, face detection, reduced motion blur, shoot 1080p HD video.
- Kick ass factor: Siri, the new voice activated personal assistant.
- Compatibility: GSM/CDMA compatibility creates a phone for international travelers as well as brings Sprint into the iPhone party.
The Johnny Cash Project | Crowdsourcing an Epitaph
Last week during the first Monday Night Football game I watched the ad for The Johnny Cash Project on ESPN. I was blown away for two reasons.
- I’m a huge Johnny Cash fan.
- It’s the best use of crowdsourcing I’ve seen to date.

What Makes Someone Leave a Website? [Infographic]
How’s your bounce rate? If it is consistently high (over 70%), then you need to analyze why visitors are leaving your site so quickly. This infographic looks at certain areas that may be driving your site visitors away from your site instead of diving deeper. One area to look at in your analytics are the entry and exit pages. These pages give clues to how users enter and leave your site.
++ Click Image to Enlarge ++

Source: What Makes Someone Leave A Website?
















