Archive for 2010

2011 Social Media Predictions

Myself along with several other smart folks participated in Jason Peck’s (@jasonpeck) e-book. Online Marketing Predictions for 2011

Beyond The Basics: Creating Great Short Online Video

For my third episode I travelled to Chapel Hill and met with David Rose (@dbrose67) COO of Magent Video (@magnetvideo) to talk about how to shoot short corporate video.  David and I talked about the challenges of producing a great 30-60 second video for your website that keeps your audience’s attention.  Some of the interesting tactics I learned were:

  • Keeping your script down to 150 words and clearly communicating your core message.
  • How to use analytics to see how your customers are looking at videos and then interacting with your company.
  • How and where online to manage your video library.

David’s office had some great places to shoot.  His partner has several motorcycles on display and we chose the sweet BMW in the front lobby to use as our shoot background.  Thanks again to David and Magnet for participating!

End of the Year Blog Checklist

1 Comment » Written on December 14th, 2010 by
Categories: Marketing, Productivity, Strategy

Blog Tune Up

Time for end of the year blog tune upAs the year winds down we typically find ourselves reflecting on the events of the current year as well as dealing with all those tasks we’ve put off.  Now is a great time to review your blog and perform your blog tune up to maximize performance and review any enhancements you put in place this year.

Check Your Links

We tend to add links in many areas: in posts, on pages, to our blog roll.  But have you checked those links lately to determine if they are still working?  There are many link checking tools available to see if links are broken, not resolving.  The one I use is from the World Wide Web Consortium (W3C).  It will run a comprehensive analysis of all links on the URL you enter.  If you have a large site with many links this will take some time but review the report and fix or remove any broken links.

Another blog tune up task is to check on links is your blog roll if you publish one.  You should be doing this on a periodic basis anyway, but now is a great time to verify and review the sites you have linked.  For instance is that NING community that you were active in six months ago still around?  If not, then take appropriate action to deactivate or remove is the site is inactive.  Find out now before your readers do and you lose credibility.

Review Analytics and Use for Upcoming Year Plan

If you are using Google Analytics or any other website tracking tool, take a look at the whole year and each quarter to analyze traffic and find trends.  Was March a great month for traffic and July terrible?  Was it due to end of the quarter and vacation?  Or did you publish more in March and less in July?  These questions should be asked and draw some conclusions about the data and how it related to content published and viewed on your site during the timeframe.  This information is what you need to start planning for the next year so you can potential repeat success and avoid downturns.

Talk to Your Readers

Sure we comment with readers on posts and via email newsletters, but when was the last time you polled your readers?  Take the end of the year to ask them what they liked and disliked about your site this year.  What would they like to see more and less of?  This data and feedback is crucial to your content strategy planning going forward and can be compared to your site analysis outlined above.

Clean up the Clutter

Did you add a bunch of ads, links to contests, social networks profiles, etc. during the past year?  Have they resulted in any action, revenue or something of value?  If not determine if they are worth the real estate and clean out the ones that are not providing value.  Too many blogs just keep adding and adding to the sidebars and it gets messy and distracting to your readers.

Another great task to do this year is to look at special pages you may have set up for video or other content.  Did you create a page that is now very long and lengthy?  Can the content be put into posts and grouped by category or tag so that the CMS will handle the greater amount of content?  Is it easy to find this content and should you create a unique menu heading for it?  These are some of the questions you need to ask yourself when reviewing your site.

Update your Tools

If you did add any special functionality to your site like an image gallery or a web application does it need to be reviewed and updated?  Does the data need to be backed up and archived?  If you’re not backing up your site the end of the year is a great time to do this and save the backup data to an offline storage device like a DVD or CD for safe keeping.  If you have not updated your CMS and its associated tools, plug-ins, themes, templates, etc. you need to perform a thorough backup and then start upgrading.

Now you have some blog tune up tasks, have they worked for you?

Is Your Share Social Friendly?

I was on a major company site the other day and wanted to share a page link for an event that a friend and former coworker was going to be featured.  I clicked on their share button and selected Twitter as my network.  I was then transferred to Twitter with the following text as my message.

Note that I changed the company name as my purpose is not to embarrass them but instead demonstrate how to do it properly.

Sharing content via email and social networks

This is a major fail for several reasons.  First the link takes up most of the 140 characters, it should be shortened using a link shortener like bit.ly.  Second the title of the event is missing along with the date, company name, speaker, etc.  If I want to share this I have to go and copy and paste the info as well as shorten the link.  Why have the share button if I’m going to share it the old fashioned way like way back in 2008?

We all want our content shared on the social web.  Plugins and tools that allow you to click on an icon and easily share a blog post, video, website link or other content make it easy to do this.  So why have a share tool that does not easily do this?

Many times large organizations IT departments don’t look at what tools will best work in the situation.  They tend to look at the requirement and fill it.  It’s up to the marketing and communication teams to define the requirement in greater detail and provide examples of how share functionality should work as well as how it should look and if tracking is required.

There are several third-party tools that can handle social share including:

  • ShareThis: is a great sharing tool that offers several styles of buttons and analytics on your clicks.  I used ShareThis until it interfered with my WordPress theme that had similar style codes.
  • AddToAny: I use this tool on this blog, you can see their buttons at the end of this post.  The only drawback is lack of analytics.  The styling of the buttons is nice and clean.
  • AddThis: Claims to be the most popular sharing application and offers analytics.  I used this on my first Blogger site and it worked well.

Some other questions you may want to ask when selecting a share tool are:

  • How does it display the link and accompanying information?
  • Do you have the ability to customize the message and link?
  • Is the link being shortened and if so what link shortening tool is being used?
  • Does the tool add text that you don’t want shown like “via @addthis” at the end of the message?
  • Does the tool easily integrate with your website and platform?
  • Does the tool work on mobile devices?

As with any technology you will need to test, test and test again how the tool works with not just social networks but email messages and any communication channel you want to connect to.

Five Tips for Improved Intra-Office Communication

Improve office communication with time saving technologyA business that improves communication between workers in an office will improve morale and boost productivity. Ultimately, a large office with poor communication will pay the price because miscommunication usually affects the bottom line. Fortunately, however, the digital revolution has resulted in numerous online communication services that can make intra-office communication drop-dead simple.

Here are 5 ways to get started on improving intra-office communication in your office.

1. Allow Workers to Use Instant Messengers

Instant messaging (IM) is used in many offices for employee collaboration. They use it either to replace email or in addition to email. Offices that use both systems use IM for quick messages or conversations and email for messages not requiring immediate attention or for longer FYI messages. Originally a social tool to chat with friends from a home computer, IM has been adopted by office workers as a way to avoid telephone tag or leaving a desk to discuss a project. All IM communication requires is an Internet connection and a small application loaded onto the local computer’s hard-drive.

Within an office setting, IM is much easier and faster to use than email and creates more of an instant conversation rather than a long-drawn out email rally. There are three reasons why IM is more efficient than email:

  1. First, a pop up mechanism displays a message almost as soon as it is sent.
  2. Second, it has a “buddy list” that can be organized efficiently, editing, adding, or deleting contacts.
  3. Third, it signals if a “buddy” is available for conversation or does not want to be disturbed. For example, if a status message indicates that someone is out of the office, then the sender can write an email or leave a voice message.

2. Set up Yammer

Yammer is like Twitter or Facebook, but within a private, secure social network. It’s creating a quiet revolution in office communications. The enterprise level software helps a business achieve rapid communication, complete collaborative tasks, and meet long-term goals. Rather than long-drawn out telephone conversations, endless meetings, and consulting on technical problems, it provides increased communication. It can be used in a large office where workers are scattered over a large area or it can be used in connecting with remote workers. Signing up for this service only takes a minute. A company email address is all that is necessary to get started with Yammer.

3. Create a Private LinkedIn Group

LinkedIn is a professional network service, a social networking website for business relationship building. Apart from allowing users to create a resume-like profile page, it also allows for small, private groups to be created.

A Linkedin group permits users to discover a conversational thread; participating by liking and commenting on the thread; learning more about the top influencers in a thread by clicking a link that takes you to their profile; distinguishing between old discussions and fresh, new ones; reviewing the popularity of a discussion by seeing how many people signaled that they liked the thread and how many commented on it.

The major benefit of this tool is to stimulate brainstorming and pooling of information and ideas. This is a perfect tool for a technical company where people with different levels of knowledge and skills can collaborate, share ideas, offer feedback and come up with new ideas.

4. Keep Employees Informed With a CRM Tool

Use an online customer relationship management tool to allow staff workers to see what other workers have said to a client. Highrise is an example of an excellent relationship management application. Their catchy theme slogan is that the software remembers so that you don’t forget. Highrise provides the following 6 staff-client recording services:

  1. It stores every oral or written conversation.
  2. It stores every email contact.
  3. It stores every telephone call.
  4. It stores every meeting.
  5. It stores every document.
  6. It stores every deal made.

These services provide the following 3 benefits:

  1. You’ll know which staff members have talked to the client.
  2. You’ll know what was said.
  3. You’ll know when to follow-up.

5. Use a Dedicated Project Management Tool

An application like Basecamp makes projects simple and clear. What makes Basecamp different from most project management software is that it takes a completely different approach to managing a project. By focusing on collaboration and communication rather than stats, graphs, and charts, the tool brings people together, empowering them to harmoniously work with each other. During a recent survey, approval rating was an astonishing 98%. Customers said that they would gladly recommend the software to anyone involved in a collaborative project.

John is a writer for Office Kitten, a specialist supplier of stationery online in the UK.

Freezerburns Movember-thon

No Comments » Written on December 1st, 2010 by
Categories: Portfolio, Video

Gregory Ng (@gregoryng) had one of the most awesome fundraising ideas for Movember. He sold 1 hour slots to his 24-hour Movember-thon where he did 24 straight hours of food reviews.

Beyond the Basics: Creating Your Online Community

In the second episode of Beyond the Basics, I met with Jason Peck (@jasonpeck) of eWayDirect. Jason is the Product Manager, Social Media for eWayDirect, a full service interactive marketing agency. One area I’ve seen Jason and eWayDirect really perform is in the area of creating online communities for their customers. Some of the key points I learned from Jason during our discussion:

  • Determine if an online community is best for your business. Research your customers and see if it’s applicable.
  • Have a plan in place before you start your online community. Don’t just get caught up in launch activities, know where you are going after Day 1.
  • Have a resource in place to own the community management function, otherwise it can fail.

I want to thank Jason for his time and great insight. Stay tuned for the next episode to air in early December.

Typography: The Message Conveyed by Printed Characters

3 comments Written on November 18th, 2010 by
Categories: Digital Media, Strategy

TypographyYour choice of font paints a picture with words, effectively conveying whether your message is playful or formal, sophisticated or aimed at children. Fonts can be used to emphasize the most important parts of an advertisement or article, especially for online readers who tend to quickly scan instead of carefully read. The type of font used is just as important as the colors or background in setting the mood of a message. So with this in mind, here are some points to take into consideration when choosing fonts and how they impact upon your readers’ opinion.

1. Use Styling to Denote Importance

Font size and thickness can be manipulated with any font to divide a message into parts of varying importance. Messages or advertisements often contain one most important element. Using a large, bold font for this element, whether it is the name of a company or an important date, makes that element stand out easily. The bolder and blockier the font, the more the words will jump out at the reader. Car dealerships or furniture stores often make use of large blocky fonts to announce a special sale.

Fonts such as Swiss and Futura are ideal choices when simple, chunky fonts are needed. These fonts have no serifs, which are the wispy extensions of the bottom and top of letters found in common fonts for newspaper or magazine text. Swiss and Futura come in varying thicknesses, from light to extra black, and condensed versions are also options when space is an issue. Many advertisements end with a small disclaimer at the bottom. This should always be the smallest font size of the ad and the thinnest version of the font. In articles, copyright lines or credits would follow the same format as a disclaimer.

2. More Formal Messages Require a More Stylized Font

Script fonts such as Edwardian or Zapfino come into play here. The elegant, swooping characters extend sometimes from thick at certain points to thin at the ends, like a willow branch reaching in the wind. Ideal for businesses such as wedding planners and five-star hotels, script fonts really convey a high-class image.

In addition to script fonts, formal messages sometimes use fonts that are simpler yet highly stylized. Examples are Camelia and Bernard Fashion, which are thin, rounded fonts. Their unique look draws the good kind of attention and states that the company is fashionable. These fonts should not be used for advertisements having a lot of text, because the words will easily get lost.

Only use script or stylized fonts when the message is simple, or just use them for the major headline or company name, and use a simple font for the rest.

3. Use Different Styling of Same Font for Easy Reading

Breaking up text with different styles of the same font makes for easier reading. The first, most important line should be bold. If there is a subheading underneath that, it could be italicized. Then, the main body should be regular text, which is called “Roman” or “Book.” If there is contact information or a company name at the end, it should be bold.

Setting up an advertisement or message in this way gives the brain an easy framework to understand and shows the chain of importance from greatest to least at a glance.

4. Use Special Display Fonts for Certain Holidays

Fonts to use for Halloween include Sand and Quake, which are squiggly, spooky typefaces, and Metropolitaines, which varies from very thick in the middle of a character to thinner and rounded outward toward the end. For Thanksgiving, Victorian and Harrington are good choices, because they have an old-fashioned yet domestic feel. For Christmas, the Snowcap font caps the top of each letter with a mound of snow. Graphic fonts such as Zapf Dingbats replace letters with images of shapes, including different types of snowflakes, which are handy to use in Christmas advertisements.

5. Italicized Fonts are Often Associated with Solemnity

Announcements such as thank-you messages for generosity of friends at a time of loss of a loved one should stick to italicized or light script fonts. Super-fancy script should not be used because the words will be hard to read. A script that has simple extensions at the tips of letters and maybe a strategically placed curl is good. Italicized versions of serif fonts like Garamond or Goudy work well, because they are easy to read yet fancier than a simple block font. Display fonts should be avoided, because they convey a more informal, happy tone.

Fonts work with all parts of an advertisement, article, or webpage to convey a solid, clear message. Elements can be manipulated to better cooperate. Background color can be altered to complement or contrast text color, or vice versa. As long as both color or shade and typeface set the same mood, the image will be enhanced by the complement. Typography does with characters what a painter does with brushstrokes. The result of both is an image that can be discerned as having a distinct mood. Proper use of fonts is key in painting the right picture.

This post was contributed by James who writes about design on the CreativeCloud. Click here if you would like to read more of his writing.

Beyond the Basics: Managing Multiple Twitter Accounts

Beyond the Basics is a new video series where I am interviewing leading marketing and communication professionals to discuss advanced social media and interactive marketing strategies and tactics.  Over the past few months I’ve attended many social media and interactive marketing presentations and I find myself and my peers saying, “getting tired of hearing the same basic presentation.”

For my first interview I chose Greg Ng (@gregoryng) Chief Experience Officer at Brooks Bell Interactive.  I asked Greg about how he manages multiple Twitter accounts and personalities, both personal and corporate.  Some of the interesting findings include:

  • Taking time to ensure you have the right account
  • Timing between sending out tweets and retweets
  • Identifying individual personalities on corporate accounts

Thanks to Greg for agreeing to be my first guest.  Look for more interviews over the next several months as I explore SEO/SEM, conversion strategies, other social networks including Facebook and LinkedIn as well as writing tips, content strategies and design.

Facebook’s New Best Friend? The Gap!

Gap Free Jeans Check In Facebook Places Page

The Gap's Free Jeans Coupon on Facebook Places

Last week The Gap announced that they were giving away 10,000 pairs of jeans to anyone who checked in to their stores on Facebook.  All you had to do was show your check-in screen on your mobile device to redeem the coupon.  I headed over to The Gap at 11 AM last Friday to see if I could be one of the lucky 10,000.  I was unable to be there when the store opened as I was co-hosting the Movember-thon from 10-11 AM.  By the time I got to the store they had already given out the free jeans. In fact, the store clerk informed me that there was a line at the door when the store opened at 10 AM and they only have 7 pairs of free jeans to give away.

Was I disappointed? No, because at the same time The Gap was offering 40% off any regular price item for anyone showing their check in screen.  Since I was at the store and needed a pair of jeans I decided to try some on.  Now I’m not a fashionista, so I usually buy Levis jeans and my last purchase was at BJ’s Wholesale Club.  Therefore I would not normally spend $50 on jeans, but with the 40% off the jeans were more around $33 which is  what I’m willing to pay.  Big win for The Gap, they got me in the store and I made a purchasing decision that I would not have normally done.  Also my wife went with me and bought an item at 40% off as well as showed me a second item that she liked that I plan to go back and purchase.  To top it off the store clerk gave me coupons valid on Wednesdays and Thursdays, low traffic days.

So even though I and many others wrote about The Gap changing their logo and how the decision seemed ill advised, I am more convinced than ever that it was all a stunt.  I cannot believe that The Gap was going to change their logo to something that looked like a 5th grader’s first forway into layout software.  Either way it does not really matter as this week’s discussion is about how brilliant the free jeans campaign was.  Not only did they redeem themselves among marketing pundits and regular customers, they also accomplished something that the Facebook executives are loving.  They demonstrated how to use the Facebook Places mobile application work for location based marketing.

Facebook Places Screen

Facebook Places Shows Special Offers

When I checked into Facebook places I noticed that the screen looked different.  Luckily I downloaded the latest update earlier in the week so I could see the coupons icon next to the store name.  As I walked out of The Gap I started to look at the different offers each store had.  Some offered 20% off coupons, others would donate to a specific charitable cause with a certain purchase.  I was intrigued as I’m not a big shopper and if I can find a deal it makes me more likely to purchase.  I used to be an impulse buyer but in recent years have overcome that habit.

So in a single campaign The Gap not only redeemed itself but they also were able to make more Facebook users aware of how location based services (LBS) can provide value beyond checking in.  I have tried several of the LBS and only found a few that provided value. For instance I like Yelp because it has reviews to gauge the quality of the retailer as well as will search nearby locations for food or nightlife as well as link to directions. Some other LBS allow companies to offer specials but sometimes that requires additional promotions either on social networks, advertising or traditional store signage.

When Facebook initially launched Places I thought it was very lacking of value.  All I could do was check in and there was not much value.  Now with the addition of real time specials and offers, Places has become a game changer.  Savvy retailers will flock to Facebook Places and an opportunity to put a special offer in front of a potential or returning customer in real time.  True that many social snobs, including myself, may snub Facebook and deplore their privacy issue, but we’re a small percentage of consumers.  The remaining 80-90% of users don’t care and will continue to use Facebook as their primary social network.  And now checking in on Facebook provides value by offering immediate financial savings. LBS service providers no doubt took note of this past weekends activities and are trying to figure out how to compete against the world’s largest social network.

An interesting statistic will be what the uptick in Gap’s sales were from the campaign. I would also be interested in other retailers seeing sales surge from Facebook places.

There have been some great posts on this campaign from local bloggers that I enjoyed reading that you should review: